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Questions
jim@battenkill.com
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General Booking Information
Please call our office if you have any questions,
or need special arrangements.
Contact
Us
If you have any questions, or need special arrangements please call
our office. Regular office hours at 9:00 am to 6:00 pm Monday to Friday
in season. We are open Saturday and Sunday for daytrip rentals, but
our office staff is limited. We are generally closed Saturday, Sunday
and Monday from November through April. If you have questions about
a specific trip, often you'll be able to speak with a member of our
staff who has lead the trip you are considering.
We
are eager to respond to your ideas, your praise and your complaints.
Just call us, drop a note if you need more detailed maps; if you were
impressed with your guide; if your trip did not meet your expectations;
or if there is anything else we should know about.
E-mail
us at carolyn@battenkill.com
Trip
Prices
Trip
prices include lodging, all meals (except when noted)guide services
and accompanying support van. Gratuities for the inn and food portion
of your trip are paid by BCL. Gratuities for BattenKill guides are appreciated,
but are left to your discretion.
Reservations
& Deposits
Trips often fill months in advance, so we encourage you to make your
reservations early to avoid disappointment.
Immediate confirmation is possible when you make your reservation by
phone. We request a deposit of $250.00 per person for two or three day
trips, $500.00 per person for five day trips, and
longer trips. Your confirmation letter will outline the balance which
is due at the trip meeting for domestic trips, and 60 days prior for
Canadian and International trips.
We may be compelled to increase or decrease trip prices on trips due
to matters beyond our control, such as currency exchange, airfare, taxes
or price increases.
Confirmation
& Insurance
On receipt of your deposit we will prepare a confirmation packet including
a full itinerary, personal equipment list, meeting location with driving
directions, and application for short term trip cancellation insurance.
We strongly recommend that you obtain this insurance, which reimburses
you for nonrefundable costs and deposits should you have to cancel you
trip due to a personal emergency.
If a trip is full and you wish to be put on the Wait List, the deposit
is required. Periodically we do have cancellations, and if an opening
occurs you will be informed and transferred to the roster.
Cancellation
& Refunds
Notification must be received by BattenKill Canoe Ltd (BCL) in writing.
If you must cancel, but wish to reschedule for another trip, we will
do our best to accommodate you. You will be responsible for a cancellation
fee of 50% of the per person deposit if you cancel more than 60 days
prior on all trips. There are no refunds possible with less than 60
days notice, for leaving a tour early or arriving late. Unfortunately,
we are not able to make exceptions to this policy for any reason.
Although it is unlikely, if we must cancel a trip and are unable to
provide another that is satisfactory to you, we will refund all monies
paid which constitutes full settlement. BattenKill is not responsible
for any expenses incurred in preparation for the trip, such as nonrefundable
advance purchase airline tickets. If we cancel a trip within 30 days
of departing you will receive a full refund and a free trip of equal
value.
Guaranteed
Dates & Tier Pricing
Since you plan your vacation around our trip, it is our responsibility
to run every trip scheduled if four or more persons are on the rosters.
A number of fixed costs make it more expensive to operate a trip with
six members than with 12. We budget our trips with a nearly full sign-up,
to enable us to price them at the lowest possible cost.
We have reviewed our schedule and selected various departures and Guaranteed
those dates. We will operate Guaranteed Dates without a small trip charge
no matter how many are on the roster. Guaranteed Dates are noted in
the trip description and schedule.
If you are unable to take advantage of the Guaranteed Dates, we will
still run your trip if four or more guests are on the roster. However,
we will be obliged to add a small trip surcharge if there is a low sign-up
of between four (4) and seven (7) participants. The small trip surcharge
is 10 percent of the published price.
Accommodations
& Meals
Our standard accommodations is two per room, generally with a private
bath. Usually singles and triples are available. BCL provides three
meals per day, beginning with dinner on the first evening and ending
with lunch on the last day (except where noted).
On our Voyageurs we provide top quality tents along with all other group
camping gear. You are requested to bring only a sleeping bag and pad,
as well as your personal gear. If you choose not to bring your own sleeping
bag, you may rent one of ours which includes a cotton liner and foam
pad.
Solo
Travelers
If you're traveling alone and would like to assure yourself of a private
room, there is a single supplement surcharge. Singles willing to share
will be matched with a roommate. If unavailable, a forced single supplement
of 50 percent of the full supplement will be charged.
Public
Transportation
Each tour originates in our near a town accessible by plane, train,
or bus. We will assist in arranging transportation from the gateway
airport to the trip meeting location and return.
Custom
Trips
We are delighted to arrange private and custom trips. Any of our scheduled
trips can be reserved for private groups. This is important for groups
whose desires, dates or goals may not fit into one of our regular departures.
A custom trip allows the flexibility to alter the itinerary, dates,
and to introduce other
activities into your outing. Don't let our current selection of adventures
set the limits of your
wanderlust. Please call our office to begin planning a custom trip.
Children
& Youth Rates
Children twelve years of age or older are welcomed on all trips. Special
arrangements must be made for all children ages 7 to 12, unless on a
specially designed family trip when the minimum age is 5. On all camping
trips, and inn trips when sharing a room with two adults, children aged
5-10 receive a discount of 50%. A discount of 25% is allowed for ages
11-16. On inn trips not sharing a room with two adults a 20%discount
applies for ages 5-10, and 10%off for ages 11-16.
Responsibility
You
must understand that river trips involve some risk and you have the
responsibility to select a trip appropriate for your ability and interest.
We will be happy to discuss our trips with you, as well as provide names
of past participants who can describe their experience for the trip
you are interested in. You will be asked to sign a Hold Harmless and
Release of Liability form prior to your trip.
BattenKill
Canoe Ltd reserves the right to substitute lodges and leaders and to
alter the itinerary when deemed necessary or advisable. BCL shall not
be liable, directly or indirectly for any delay, cancellation, mishap,
inconvenience, expense, personal injury or death, or damage of property
for any reason whatsoever, including acts of God. BattenKill reserves
the right to decline to accept, retain, or ask to leave any person whose
actions or deportment impede trip operation, or rights, welfare and
enjoyment of other trip members. No refund is possible under these circumstances.
Payment
of deposit, and release of credit card number represents your acceptance
of these terms and conditions. All disputes shall be settled by binding
arbitration in Bennington County Vermont.
Contact
Us
BattenKill Canoe, Ltd.
800.421.5268 or 802.362.2800 fax--802.362.0159
©2002 BattenKill Canoe, Ltd.. All rights reserved
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